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Performance: Delays for email with embedded PowerPoint or Excel content

Last Updated:
2015-07-21 00:00:00
Event:
2015-07-13 00:00:00
Status:
Closed
Brief Description:
email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Microsoft has reported delays in delivery of rich text email that has an object from a PowerPoint or Excel file pasted into the body of the message. Their engineers are working on fixing the issue, and in the meantime advise that anyone who encounters this problem can send the content within an attached PowerPoint or Excel file (rather than putting it into the message) to avoid the delay.



Timeline of Changes

Description Current Status Date Time
Microsoft has announced that this issue was caused by memory consumption issues relating to the introduction of a new feature that performs image analysis, and was fixed by removing the feature and restarting affected services. They have indicated they are reviewing their testing process for service updates to reduce the likelihood of potential problems not being identified during testing. Microsoft has announced that this issue was caused by memory consumption issues relating to the introduction of a new feature that performs image analysis, and was fixed by removing the feature and restarting affected services. They have indicated they are reviewing their testing process for service updates to reduce the likelihood of potential problems not being identified during testing. 2015-07-21 00:00:00