Performance: Difficulties connecting to email
Last Updated:
2015-07-02 04:00:00
Event:
2015-06-30 04:00:00
Status:
Closed
Brief Description:
email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
There are reports of some people having difficulty connecting to Cornell email. Microsoft engineers are investigating.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Microsoft reports that their engineers completed corrections for the remaining mailbox problems and confirmed that service is restored. Cornell engineers have been monitoring email traffic and it appears to be flowing normally. | Microsoft reports that their engineers completed corrections for the remaining mailbox problems and confirmed that service is restored. Cornell engineers have been monitoring email traffic and it appears to be flowing normally. | 2015-07-02 | 04:00:00 |
| Microsoft engineers believe the service to be operating as expected and are monitoring to confirm the issue is resolved. Once they have this confirmation, they will post a final announcement and close the issue. | Microsoft engineers believe the service to be operating as expected and are monitoring to confirm the issue is resolved. Once they have this confirmation, they will post a final announcement and close the issue. | 2015-07-01 | 04:00:00 |
| There are new reports of individuals having issues connecting to email. Cornell engineers are investigating. | There are new reports of individuals having issues connecting to email. Cornell engineers are investigating. | 2015-07-01 | 04:00:00 |
| Microsoft has indicated that they are aware of the issue, and their engineers are investigating. More information will be provided as soon as it is available. | Microsoft has indicated that they are aware of the issue, and their engineers are investigating. More information will be provided as soon as it is available. | 2015-07-01 | 04:00:00 |
| Some individuals affected by the most recent disruption appear to be experiencing a return of service. Anyone who had difficulty connecting to email may want to check to see if they can now do so. Microsoft is continuing to work on the issue.\n\nServices that had been affected include Outlook, Outlook Web App, Exchange ActiveSync, and Exchange Web Services. | Some individuals affected by the most recent disruption appear to be experiencing a return of service. Anyone who had difficulty connecting to email may want to check to see if they can now do so. Microsoft is continuing to work on the issue.\n\nServices that had been affected include Outlook, Outlook Web App, Exchange ActiveSync, and Exchange Web Services. | 2015-07-01 | 04:00:00 |
| Microsoft reports that a majority of the service has fully recovered, but their engineers had to perform additional corrective actions to a small portion of mailbox capacity. They have noted that the remaining capacity is recovering and their engineers are continuing to monitor the service.\n | Microsoft reports that a majority of the service has fully recovered, but their engineers had to perform additional corrective actions to a small portion of mailbox capacity. They have noted that the remaining capacity is recovering and their engineers are continuing to monitor the service.\n | 2015-07-01 | 04:00:00 |
| Reports indicate that the issue is affecting email beyond Outlook Web App, as was originally announced. Microsoft has acknowledged they are aware of and working on the problem. | Reports indicate that the issue is affecting email beyond Outlook Web App, as was originally announced. Microsoft has acknowledged they are aware of and working on the problem. | 2015-06-30 | 04:00:00 |
| Microsoft has said that service has been partially restored, and a share of individuals at Cornell who were affected by the issue are now able to get their email. As Microsoft works toward full restoration of service, people who had problems getting their email may want to check to see if they are among the accounts that are working again. | Microsoft has said that service has been partially restored, and a share of individuals at Cornell who were affected by the issue are now able to get their email. As Microsoft works toward full restoration of service, people who had problems getting their email may want to check to see if they are among the accounts that are working again. | 2015-06-30 | 04:00:00 |