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Performance: Android Users Unable to Login to Lync Mobile App

Last Updated:
2015-07-13 00:00:00
Event:
2015-06-24 00:00:00
Status:
Closed
Brief Description:
Lync Mobile App
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Many users of the Lync mobile app for Android (both the 2010 and 2013 versions) report they are unable to log in to Lync using the mobile app. The application either hangs while attempting to log in or returns an error that it was unable to log in. \n\nThe issue appears to be limited to just the Android mobile app. Other versions/platforms of Lync/Skype for Business appear unaffected.



Timeline of Changes

Description Current Status Date Time
The fix supplied by Microsoft has been applied to the production service and appears to be working. Cornell engineers are continuing to monitor, and anyone that is still encountering login difficulties with the Lync mobile app on Android should contact the IT Service Desk. The fix supplied by Microsoft has been applied to the production service and appears to be working. Cornell engineers are continuing to monitor, and anyone that is still encountering login difficulties with the Lync mobile app on Android should contact the IT Service Desk. 2015-07-13 00:00:00
Testing indicates that the fix supplied by Microsoft should work and should not have any unexpected effects on the service. Plans are to put it into production during scheduled maintenance on the morning of Sunday, July 12. Testing indicates that the fix supplied by Microsoft should work and should not have any unexpected effects on the service. Plans are to put it into production during scheduled maintenance on the morning of Sunday, July 12. 2015-07-09 00:00:00
Microsoft has suggested a possible fix which is being evaluated in our test environment. Microsoft has suggested a possible fix which is being evaluated in our test environment. 2015-07-08 00:00:00
The approach that was tested did not resolve the issue and the case is being escalated to Microsoft. The approach that was tested did not resolve the issue and the case is being escalated to Microsoft. 2015-07-02 00:00:00
Cornell engineers have identified an approach that could potentially address the issue and are setting it up in a test environment. An update will be provided when the outcome of the testing is available. Cornell engineers have identified an approach that could potentially address the issue and are setting it up in a test environment. An update will be provided when the outcome of the testing is available. 2015-06-30 00:00:00
The issue is currently under investigation. The issue is currently under investigation. 2015-06-24 00:00:00