Performance: Chrome and Outlook Web App (OWA) login
Last Updated:
2015-06-19 04:00:00
Event:
2015-06-14 04:00:00
Status:
Closed
Brief Description:
Accounts & Access
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Logging in to Outlook Web App (outlook.cornell.edu) may not work for some Chrome, Firefox, or Internet Explorer users. If this affects you, clear all browsing data for the previous week, quit the browser, and try again.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| In addition to reports about difficulty logging in with Chrome, we have heard a few reports of similar experiences with Firefox and Internet Explorer. Clearing the browser cache and (especially for Chrome) other browsing data fixes the issue. CIT is continuing to investigate the underlying cause. | In addition to reports about difficulty logging in with Chrome, we have heard a few reports of similar experiences with Firefox and Internet Explorer. Clearing the browser cache and (especially for Chrome) other browsing data fixes the issue. CIT is continuing to investigate the underlying cause. | 2015-06-15 | 04:00:00 |
| The OWA team is working on this now. | The OWA team is working on this now. | 2015-06-14 | 04:00:00 |
| CIT is continuing to investigate the underlying cause of the issue with Chrome. It began after ADFS, which provides login access to Outlook Web App and other Office 365 services, was upgraded this weekend.\n\n\nPREVIOUS DESCRIPTION:\nWe're seeing intermittent issues with the Outlook Web App login page, outlook.cornell.edu. If you have issues logging in, please try another browser. We're working on this now, and will report as soon as we know more.\n\nThank you for your patience. | CIT is continuing to investigate the underlying cause of the issue with Chrome. It began after ADFS, which provides login access to Outlook Web App and other Office 365 services, was upgraded this weekend.\n\n\nPREVIOUS DESCRIPTION:\nWe're seeing intermittent issues with the Outlook Web App login page, outlook.cornell.edu. If you have issues logging in, please try another browser. We're working on this now, and will report as soon as we know more.\n\nThank you for your patience. | 2015-06-14 | 04:00:00 |