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Unplanned Outage: Partial E-list Service

Last Updated:
2010-04-07 00:00:00
Event:
2010-03-24 00:00:00
Status:
Closed
Brief Description:
E-Lists
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The E-list Service is currently unable to send messages to certain domains. The ones we currently know about are\n aol.com\n alltel.net\n sbcglobal.net\n prodigy.net\n snet.net\nIt appears other e-list email is being sent out fine.\n



Timeline of Changes

Description Current Status Date Time
E-list e-mail to most domains (including aol.com) is currently being delivered smoothly. We believe the problems of the past few weeks are now resolved.\nIf you observe otherwise for messages sent after April 7, 2010 please let us know by emailing the details to listmgr@cornell.edu\n E-list e-mail to most domains (including aol.com) is currently being delivered smoothly. We believe the problems of the past few weeks are now resolved.\nIf you observe otherwise for messages sent after April 7, 2010 please let us know by emailing the details to listmgr@cornell.edu\n 2010-04-07 00:00:00
The problem persists. We do not yet know when the problem will be resolved. The problem persists. We do not yet know when the problem will be resolved. 2010-04-02 00:00:00
As advised by Lyris Inc, we have made two modifications to our ListManager installation. We are now watching to see if they eliminate or at least reduced the blocking problem. Early signs are that these changes have made elist mail to AOL go through more reliably. Our next status update will be Wed April 7 2010. As advised by Lyris Inc, we have made two modifications to our ListManager installation. We are now watching to see if they eliminate or at least reduced the blocking problem. Early signs are that these changes have made elist mail to AOL go through more reliably. Our next status update will be Wed April 7 2010. 2010-04-02 00:00:00
The problem persists. We do not yet know when the problem will be resolved. The problem persists. We do not yet know when the problem will be resolved. 2010-04-01 00:00:00
We are still pursing the problem with the vendor. We are periodically, manually, running a procedure which gets some of the undelivered mail sent out. We still do not know when the problem will be resolved. We are still pursing the problem with the vendor. We are periodically, manually, running a procedure which gets some of the undelivered mail sent out. We still do not know when the problem will be resolved. 2010-03-31 00:00:00
We are still pursing the problem with the vendor. We are periodically, manually, running a procedure which gets some of the undelivered mail sent out. We still do not know when the problem will be resolved. We are still pursing the problem with the vendor. We are periodically, manually, running a procedure which gets some of the undelivered mail sent out. We still do not know when the problem will be resolved. 2010-03-30 00:00:00
We are still pursing the problem with the vendor. We are periodically, manually, running a procedure which gets some of the undelivered mail sent out. We still do not know when the problem will be resolved. We are still pursing the problem with the vendor. We are periodically, manually, running a procedure which gets some of the undelivered mail sent out. We still do not know when the problem will be resolved. 2010-03-29 00:00:00
We are still pursing the problem with the vendor. We are periodically, manually, running a procedure which gets some of the undelivered mail sent out. We still do not know when the problem will be resolved. We are still pursing the problem with the vendor. We are periodically, manually, running a procedure which gets some of the undelivered mail sent out. We still do not know when the problem will be resolved. 2010-03-26 00:00:00
CIT Staff are currently investigating this issue. CIT Staff are currently investigating this issue. 2010-03-24 00:00:00
We managed to get some of the undelivered e-list e-mail to be delivered but the underlying problem is still under investigation with the vendor. We don't yet know when the problem will be resolved. We managed to get some of the undelivered e-list e-mail to be delivered but the underlying problem is still under investigation with the vendor. We don't yet know when the problem will be resolved. 2010-03-24 00:00:00