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Unplanned Outage: NotifyLink available for most, but not all, users

Last Updated:
2010-03-25 00:00:00
Event:
2010-03-24 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The NotifyLink service, which provides email and Oracle Calendar synchronization to mobile devices, should be working for most users now. There are still issues for devices that connect via the AT&T EDGE network, particularly some BlackBerry devices.



Timeline of Changes

Description Current Status Date Time
All indications are the server is completely back on-line. Some devices may need to be rebooted:\n\nBlackBerry: pull the battery, wait ~10 seconds, replace the battery.\n\niPhone: hold down the power key until the "slide to power off" screen shows, slide to power off, wait ~10 seconds, power back on.\n\nWindows Mobile: locate the reset button for your model and press it. If there is no reset button, remove the battery, wait ~10 seconds, and replace it, power back on.\n All indications are the server is completely back on-line. Some devices may need to be rebooted:\n\nBlackBerry: pull the battery, wait ~10 seconds, replace the battery.\n\niPhone: hold down the power key until the "slide to power off" screen shows, slide to power off, wait ~10 seconds, power back on.\n\nWindows Mobile: locate the reset button for your model and press it. If there is no reset button, remove the battery, wait ~10 seconds, and replace it, power back on.\n 2010-03-25 00:00:00
NotifyLink is back up and stable at this time. NotifyLink is back up and stable at this time. 2010-03-25 00:00:00
This outage is necessary so that the NotifyLink vendor can assist CIT with required maintenance to improve stability of the NotifyLink service. \n\nOnce the maintenance work is complete, any email or calendar data that the affected individuals received during the outage will be synchronized to their mobile devices.\n\nThe approximately 300 faculty and staff who use NotifyLink have been notified of this planned outage. This outage is necessary so that the NotifyLink vendor can assist CIT with required maintenance to improve stability of the NotifyLink service. \n\nOnce the maintenance work is complete, any email or calendar data that the affected individuals received during the outage will be synchronized to their mobile devices.\n\nThe approximately 300 faculty and staff who use NotifyLink have been notified of this planned outage. 2010-03-24 00:00:00
The NotifyLink service maintenance will be extended beyond the original maintenance window. At this time we have no estimate as to when the maintenance will be completed. The NotifyLink service maintenance will be extended beyond the original maintenance window. At this time we have no estimate as to when the maintenance will be completed. 2010-03-24 00:00:00
\nAt this time we do not know when the NotifyLink service will be available.\n\nPrevious description: From 8:00 a.m. to 9:00 a.m. on March 24, the NotifyLink service will be unavailable. During this time, incoming email and calendar data will not be synchronized to mobile devices that use NotifyLink. \nAt this time we do not know when the NotifyLink service will be available.\n\nPrevious description: From 8:00 a.m. to 9:00 a.m. on March 24, the NotifyLink service will be unavailable. During this time, incoming email and calendar data will not be synchronized to mobile devices that use NotifyLink. 2010-03-24 00:00:00
At this time we do not know when the NotifyLink service will be available. At this time we do not know when the NotifyLink service will be available. 2010-03-24 00:00:00
The NotifyLink service will remain unavailable until approximately 3 pm. \n\nThe email synchronization part has been working, but from 12:45 to 3:00 pm (estimated), the entire service will be down so that CIT can fix the ongoing problem with Oracle Calendar synchronization.\n\nOnce the NotifyLink service is available again, any email or calendar data that was received during the outage will be synchronized to the mobile devices.\n\n\nPrevious description: The NotifyLink service is still unavailable. Planned maintenance was begun this morning at 8:00 a.m. and was expected to finish by 9:00 a.m. However, problems with the maintenance occurred, so the service remains unavailable while CIT works with the vendor to resolve those issues. The NotifyLink service will remain unavailable until approximately 3 pm. \n\nThe email synchronization part has been working, but from 12:45 to 3:00 pm (estimated), the entire service will be down so that CIT can fix the ongoing problem with Oracle Calendar synchronization.\n\nOnce the NotifyLink service is available again, any email or calendar data that was received during the outage will be synchronized to the mobile devices.\n\n\nPrevious description: The NotifyLink service is still unavailable. Planned maintenance was begun this morning at 8:00 a.m. and was expected to finish by 9:00 a.m. However, problems with the maintenance occurred, so the service remains unavailable while CIT works with the vendor to resolve those issues. 2010-03-24 00:00:00
CIT is continuing to work to restore the NotifyLink service as quickly as possible.\n\nPrevious description: The NotifyLink service, which provides email and Oracle Calendar synchronization to mobile devices, is expected to be restored by approximately 3:00 pm today. CIT is continuing to work to restore the NotifyLink service as quickly as possible.\n\nPrevious description: The NotifyLink service, which provides email and Oracle Calendar synchronization to mobile devices, is expected to be restored by approximately 3:00 pm today. 2010-03-24 00:00:00
The NotifyLink service, which provides email and Oracle Calendar synchronization to mobile devices, should be working for iPhone users now. Some iPhones may have to be powered off and turned back on in order to begin syncing.\n\nCIT is continuing to troubleshoot issues with BlackBerry devices. \n\n\nPrevious description: The NotifyLink service, which provides email and Oracle Calendar synchronization to mobile devices, is not yet available. Our best estimate is that it should be available later today (3/24). The NotifyLink service, which provides email and Oracle Calendar synchronization to mobile devices, should be working for iPhone users now. Some iPhones may have to be powered off and turned back on in order to begin syncing.\n\nCIT is continuing to troubleshoot issues with BlackBerry devices. \n\n\nPrevious description: The NotifyLink service, which provides email and Oracle Calendar synchronization to mobile devices, is not yet available. Our best estimate is that it should be available later today (3/24). 2010-03-24 00:00:00
The NotifyLink service should be working for most users now. Some devices may need to be powered off and turned back on to sync correctly. \n\nDevices that connect via the AT&T EDGE network, particularly some BlackBerry devices, may not be able to sync until AT&T refreshes the DNS caches. CIT expects that this would occur no later than approximately 2 pm on Thursday, March 25. \n\n\nPrevious description: The NotifyLink service, which provides email and Oracle Calendar synchronization to mobile devices, should be working for iPhone users now. CIT is continuing to troubleshoot issues with BlackBerry devices. The NotifyLink service should be working for most users now. Some devices may need to be powered off and turned back on to sync correctly. \n\nDevices that connect via the AT&T EDGE network, particularly some BlackBerry devices, may not be able to sync until AT&T refreshes the DNS caches. CIT expects that this would occur no later than approximately 2 pm on Thursday, March 25. \n\n\nPrevious description: The NotifyLink service, which provides email and Oracle Calendar synchronization to mobile devices, should be working for iPhone users now. CIT is continuing to troubleshoot issues with BlackBerry devices. 2010-03-24 00:00:00