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Performance: Email from Cornell to Web.com domains being blocked

Last Updated:
2015-06-16 00:00:00
Event:
2015-06-03 00:00:00
Status:
Closed
Brief Description:
email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Web.com has placed a block on email from Cornell accounts.\n\nAmong the Web.com domains likely to be emailed from someone at Cornell are:\nbytheway.com \nfoodlinkny.org\nglycobia.com\ngrantsontarget.com\nnutritionalwellnesscenter.com\nnuvant.com\nrsbassoc.com\nsustainablefoodsystems.com\n\nA larger (though not all-encompassing) list may be found at:\nhttp://it.cornell.edu/services/guides/facstaff_email/web-com-domains.cfm\n\nCornell engineers are working on getting the block removed.



Timeline of Changes

Description Current Status Date Time
No email traffic from Cornell to Web.com domains is being blocked at this time. Cornell engineers are continuing to monitor the traffic. No email traffic from Cornell to Web.com domains is being blocked at this time. Cornell engineers are continuing to monitor the traffic. 2015-06-16 00:00:00
Web.com has increased the block to cover all Cornell email, and Web.com representatives are not responding to attempts to contact them with requests for the reason for the blocks. Compared to other email service providers, Web.com handles a relatively small amount of email from Cornell, and the analysis of traffic by Cornell Engineers is not revealing any clear patterns that would seem to justify the email blocks. \n\nMembers of the Cornell community who are unable to email someone with an account at a Web.com-hosted domain are advised to contact that person through some other means and ask that they or their website administrator contact Web.com and ask from their end that blocks on Cornell email be lifted. Cornell engineers are continuing to try to get a response from Web.com. Web.com has increased the block to cover all Cornell email, and Web.com representatives are not responding to attempts to contact them with requests for the reason for the blocks. Compared to other email service providers, Web.com handles a relatively small amount of email from Cornell, and the analysis of traffic by Cornell Engineers is not revealing any clear patterns that would seem to justify the email blocks. \n\nMembers of the Cornell community who are unable to email someone with an account at a Web.com-hosted domain are advised to contact that person through some other means and ask that they or their website administrator contact Web.com and ask from their end that blocks on Cornell email be lifted. Cornell engineers are continuing to try to get a response from Web.com. 2015-06-12 00:00:00
Cornell engineers have contacted Web.com to have blocks removed and request information as to the source of the issue, so that steps can be evaluated to reduce the likelihood of similar problems in the future. \n \nMembers of the Cornell community with priority communications, who are unable to email someone with an account at a Web.com-hosted domain, are advised to contact that person through some other means and ask that they or their website administrator contact Web.com and ask from their end that blocks on Cornell email be lifted. In the meantime, Cornell engineers are also continuing to work on having blocks removed. Cornell engineers have contacted Web.com to have blocks removed and request information as to the source of the issue, so that steps can be evaluated to reduce the likelihood of similar problems in the future. \n \nMembers of the Cornell community with priority communications, who are unable to email someone with an account at a Web.com-hosted domain, are advised to contact that person through some other means and ask that they or their website administrator contact Web.com and ask from their end that blocks on Cornell email be lifted. In the meantime, Cornell engineers are also continuing to work on having blocks removed. 2015-06-08 00:00:00