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Performance: Authentication error in Remedy

Last Updated:
2015-06-03 00:00:00
Event:
2015-05-19 00:00:00
Status:
Closed
Brief Description:
Remedy
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We are receiving reports that some users are experiencing an “Authentication error” while working in Remedy.



Timeline of Changes

Description Current Status Date Time
The vendor implemented changes over the past weekend (5/30) and we are no longer getting reports of authentication or time out errors. At this time we are going to close out this status alert:\n \nThe cause of this outage was due to the vendor experiencing issues after migrating Cornell’s CU Web Authentication to a high availability environment. The vendor implemented changes over the past weekend (5/30) and we are no longer getting reports of authentication or time out errors. At this time we are going to close out this status alert:\n \nThe cause of this outage was due to the vendor experiencing issues after migrating Cornell’s CU Web Authentication to a high availability environment. 2015-06-03 00:00:00
The vendor has implemented a temporary fix however we are still getting some reports of authentication errors. Additional changes will be made by the vendor over the weekend in an attempt to resolve this issue. The vendor has implemented a temporary fix however we are still getting some reports of authentication errors. Additional changes will be made by the vendor over the weekend in an attempt to resolve this issue. 2015-05-29 00:00:00
We are working with the vendor to solve a reported authentication error problem.\n\nThe vendor has notified us that it is possible that Remedy will be down for 10-15 minute between 11 pm – 5 AM this evening.\n\nIncident creation and/or updates will not be affected by the work being done by the vendor\n We are working with the vendor to solve a reported authentication error problem.\n\nThe vendor has notified us that it is possible that Remedy will be down for 10-15 minute between 11 pm – 5 AM this evening.\n\nIncident creation and/or updates will not be affected by the work being done by the vendor\n 2015-05-20 00:00:00
We are currently investigating this issue and we will provide you with updates as we determine the root cause. In the meantime, if you get this error, click on the logout link at the top right corner and log back in Remedy.\n We are currently investigating this issue and we will provide you with updates as we determine the root cause. In the meantime, if you get this error, click on the logout link at the top right corner and log back in Remedy.\n 2015-05-19 00:00:00