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Performance: Some email returned on 5/12

Last Updated:
2015-05-18 00:00:00
Event:
2015-05-14 00:00:00
Status:
Closed
Brief Description:
email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
On 5/12, Microsoft reported an Office 365 directory issue. Cornell engineers notified Microsoft of a likely related email delay. Investigations show that before the issue was resolved on 5/13, some mail was not just delayed, but returned to the sender.



Timeline of Changes

Description Current Status Date Time
No new instances of this issue have been observed. Engineers are continuing to monitor the system. No new instances of this issue have been observed. Engineers are continuing to monitor the system. 2015-05-18 00:00:00
There have been additional reports of email delays occurring within Office 365 (the part of Cornell's email system controlled by Microsoft). Cornell engineers are gathering details to forward to Microsoft to help them diagnose and analyze the situation and resolve any outstanding issues that might be identified. There have been additional reports of email delays occurring within Office 365 (the part of Cornell's email system controlled by Microsoft). Cornell engineers are gathering details to forward to Microsoft to help them diagnose and analyze the situation and resolve any outstanding issues that might be identified. 2015-05-15 00:00:00