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Scheduled Service Change: Kronos: Load Balancer configuration change

Last Updated:
2015-05-14 00:00:00
Event:
2015-05-19 00:00:00
Status:
Closed
Brief Description:
User Impact:
In very limited scenarios and only for IE9 users, Kronos will open a separate window which does not use the existing session cookie so does not stay "sticky" on the original Kronos server. If the load balancer then routes the user to a different server, the user is forced to re-authenticate.
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
A change to the Kronos load balancer configuration will be made on Thursday May 19 at 5:00am in preparation for Java 8 support when we install Service Pack 13 (scheduled for Sunday May 31). The load balancer change will be mostly transparent to users,...