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Performance: Delays reported for some email to Cornell recipients

Last Updated:
2015-04-17 00:00:00
Event:
2015-04-16 00:00:00
Status:
Closed
Brief Description:
email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Delays have been reported for some email to recipients at Cornell. Cornell engineers are investigating.



Timeline of Changes

Description Current Status Date Time
Email delays currently appear to be in the range of five to ten minutes, rather than the up to twenty minutes reported yesterday (4/16). Cornell engineers continue to work on analyzing and resolving the issue, and Microsoft technicians are also working on the problem. Email delays currently appear to be in the range of five to ten minutes, rather than the up to twenty minutes reported yesterday (4/16). Cornell engineers continue to work on analyzing and resolving the issue, and Microsoft technicians are also working on the problem. 2015-04-17 00:00:00
Additional steps to increase system resources appear to have resolved the delays. Cornell engineers are continuing to monitor the timeliness of email delivery. Additional steps to increase system resources appear to have resolved the delays. Cornell engineers are continuing to monitor the timeliness of email delivery. 2015-04-17 00:00:00
The Cornell Office 365 team has identified and put into place a technical adjustment that is hoped will alleviate the issue. The service is being monitored and an update will be provided when more information is available. The Cornell Office 365 team has identified and put into place a technical adjustment that is hoped will alleviate the issue. The service is being monitored and an update will be provided when more information is available. 2015-04-16 00:00:00