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Performance: Two-Step Login delays and failures

Last Updated:
2015-04-13 00:00:00
Event:
2015-04-13 00:00:00
Status:
Closed
Brief Description:
Accounts and Access
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Logging in to certain Cornell services that use Two-Step Login (Secure VDI, PMP, some VPN pools) may take longer than usual or fail unexpectedly. This vendor issue is being monitored by CIT.



Timeline of Changes

Description Current Status Date Time
This is a vendor issue. CIT is monitoring the vendor's progress on resolving it. This is a vendor issue. CIT is monitoring the vendor's progress on resolving it. 2015-04-13 00:00:00
The vendor has identified an issue and put a fix in place, and authentication seems to be back to normal, but we are continuing to monitor it. The vendor has identified an issue and put a fix in place, and authentication seems to be back to normal, but we are continuing to monitor it. 2015-04-13 00:00:00
The vendor (Duo) identified the issue and put a fix in place. User authentication is now functioning as expected. CIT is continuing to monitor. The vendor (Duo) identified the issue and put a fix in place. User authentication is now functioning as expected. CIT is continuing to monitor. 2015-04-13 00:00:00