Performance: Two-Step Login delays and failures
Last Updated:
2015-04-13 04:00:00
Event:
2015-04-13 04:00:00
Status:
Closed
Brief Description:
Accounts and Access
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Logging in to certain Cornell services that use Two-Step Login (Secure VDI, PMP, some VPN pools) may take longer than usual or fail unexpectedly. This vendor issue is being monitored by CIT.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| This is a vendor issue. CIT is monitoring the vendor's progress on resolving it. | This is a vendor issue. CIT is monitoring the vendor's progress on resolving it. | 2015-04-13 | 04:00:00 |
| The vendor has identified an issue and put a fix in place, and authentication seems to be back to normal, but we are continuing to monitor it. | The vendor has identified an issue and put a fix in place, and authentication seems to be back to normal, but we are continuing to monitor it. | 2015-04-13 | 04:00:00 |
| The vendor (Duo) identified the issue and put a fix in place. User authentication is now functioning as expected. CIT is continuing to monitor. | The vendor (Duo) identified the issue and put a fix in place. User authentication is now functioning as expected. CIT is continuing to monitor. | 2015-04-13 | 04:00:00 |