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Performance: Outlook not connecting for some people

Last Updated:
2015-04-14 00:00:00
Event:
2015-04-06 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
For a few people, Outlook 2010 or 2013 is failing to connect and going into "offline mode" instead. Affected users will see a “configure server settings” prompt, including an “autodiscover” link. Click Allow, and Outlook will then connect correctly.



Timeline of Changes

Description Current Status Date Time
This is known behavior that may affect small numbers of people under certain conditions. It will added to the documentation hosted on it.cornell.edu as troubleshooting information. This is known behavior that may affect small numbers of people under certain conditions. It will added to the documentation hosted on it.cornell.edu as troubleshooting information. 2015-04-14 00:00:00
CIT is investigating. CIT is investigating. 2015-04-06 00:00:00
Users may see a prompt asking for permission to update their client using https://autodiscover.exchange.cornell.edu -- they should answer yes to this prompt. CIT is continuing to investigate the issue. Users may see a prompt asking for permission to update their client using https://autodiscover.exchange.cornell.edu -- they should answer yes to this prompt. CIT is continuing to investigate the issue. 2015-04-06 00:00:00
CIT has determined that this prompt is expected behavior from Microsoft. It happens when the AutoDiscover Service looks up a user account in the on-premise directory and is then redirected to the correct location in Office 365.\n\nThe recommended action is to check the "don't ask me" checkbox and click Allow. CIT has determined that this prompt is expected behavior from Microsoft. It happens when the AutoDiscover Service looks up a user account in the on-premise directory and is then redirected to the correct location in Office 365.\n\nThe recommended action is to check the "don't ask me" checkbox and click Allow. 2015-04-06 00:00:00