Performance: Outlook not connecting for some people
Last Updated:
2015-04-14 00:00:00
Event:
2015-04-06 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
For a few people, Outlook 2010 or 2013 is failing to connect and going into "offline mode" instead. Affected users will see a “configure server settings” prompt, including an “autodiscover” link. Click Allow, and Outlook will then connect correctly.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| This is known behavior that may affect small numbers of people under certain conditions. It will added to the documentation hosted on it.cornell.edu as troubleshooting information. | This is known behavior that may affect small numbers of people under certain conditions. It will added to the documentation hosted on it.cornell.edu as troubleshooting information. | 2015-04-14 | 00:00:00 |
| CIT is investigating. | CIT is investigating. | 2015-04-06 | 00:00:00 |
| Users may see a prompt asking for permission to update their client using https://autodiscover.exchange.cornell.edu -- they should answer yes to this prompt. CIT is continuing to investigate the issue. | Users may see a prompt asking for permission to update their client using https://autodiscover.exchange.cornell.edu -- they should answer yes to this prompt. CIT is continuing to investigate the issue. | 2015-04-06 | 00:00:00 |
| CIT has determined that this prompt is expected behavior from Microsoft. It happens when the AutoDiscover Service looks up a user account in the on-premise directory and is then redirected to the correct location in Office 365.\n\nThe recommended action is to check the "don't ask me" checkbox and click Allow. | CIT has determined that this prompt is expected behavior from Microsoft. It happens when the AutoDiscover Service looks up a user account in the on-premise directory and is then redirected to the correct location in Office 365.\n\nThe recommended action is to check the "don't ask me" checkbox and click Allow. | 2015-04-06 | 00:00:00 |