Unplanned Outage: AUDIX voicemail
Last Updated:
2015-03-31 04:00:00
Event:
2015-03-28 04:00:00
Status:
Closed
Brief Description:
Voicemail
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
AUDIX service has been restored. CIT is investigating the cause of the outage.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Investigation showed that issues with the Audix database caused the outage. The database needed to be repaired, and the repairs were conducted successfully by an Avaya engineer from 5-7am on the morning of Tuesday, March 31, 2015. | Investigation showed that issues with the Audix database caused the outage. The database needed to be repaired, and the repairs were conducted successfully by an Avaya engineer from 5-7am on the morning of Tuesday, March 31, 2015. | 2015-03-31 | 04:00:00 |
| CIT is investigating. | CIT is investigating. | 2015-03-28 | 04:00:00 |
| CIT is continuing to monitor.\n\n\nPrevious description: The AUDIX voicemail service is unavailable. CIT is investigating. | CIT is continuing to monitor.\n\n\nPrevious description: The AUDIX voicemail service is unavailable. CIT is investigating. | 2015-03-28 | 04:00:00 |