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Unplanned Outage: AUDIX voicemail

Last Updated:
2015-03-31 00:00:00
Event:
2015-03-28 00:00:00
Status:
Closed
Brief Description:
Voicemail
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
AUDIX service has been restored. CIT is investigating the cause of the outage.



Timeline of Changes

Description Current Status Date Time
Investigation showed that issues with the Audix database caused the outage. The database needed to be repaired, and the repairs were conducted successfully by an Avaya engineer from 5-7am on the morning of Tuesday, March 31, 2015. Investigation showed that issues with the Audix database caused the outage. The database needed to be repaired, and the repairs were conducted successfully by an Avaya engineer from 5-7am on the morning of Tuesday, March 31, 2015. 2015-03-31 00:00:00
CIT is investigating. CIT is investigating. 2015-03-28 00:00:00
CIT is continuing to monitor.\n\n\nPrevious description: The AUDIX voicemail service is unavailable. CIT is investigating. CIT is continuing to monitor.\n\n\nPrevious description: The AUDIX voicemail service is unavailable. CIT is investigating. 2015-03-28 00:00:00