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Scheduled Service Change: ECM ImageNow: Partial Disruption-Incoming Email

Last Updated:
2015-03-09 00:00:00
Event:
2015-03-05 00:00:00
Status:
Closed
Brief Description:
User Impact:
Users could not find documents in ImageNow that were supposed to have been created by email, because they were not being processed, or there were long delays before being processed.
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Beginning approximately Thursday of last week, inbound emails were only sporadically being processed by ECM/ImageNow. Investigation determined the cause to be a change that Microsoft made to the Outlook365 service in its handling of encrypted mail con...