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Performance: Some Sharepoint users are unable to send 2013 workflow emails

Last Updated:
2015-02-02 00:00:00
Event:
2015-01-29 00:00:00
Status:
Closed
Brief Description:
Sharepoint
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Microsoft has reported an issue in which some users are unable to send 2013 workflow emails. The submission is getting stuck in the “started” state, and the email notifications are not sending as expected. This issue is not impacting users’ ability to create or update 2013 workflows. Workflow emails associated with 2010 workflows are working as expected.



Timeline of Changes

Description Current Status Date Time
Functionality was restored January 30, 2015 at 2pm. The issue was caused when an update caused a code regression that had an impact on the workflow email notification system. Functionality was restored January 30, 2015 at 2pm. The issue was caused when an update caused a code regression that had an impact on the workflow email notification system. 2015-02-02 00:00:00
Microsoft Engineers are analyzing trace route data to identify where the communication connection break down is occurring. Additionally, engineers are pursuing alternate means of obtaining system reports as error logging related to workflows is limited.\n Microsoft Engineers are analyzing trace route data to identify where the communication connection break down is occurring. Additionally, engineers are pursuing alternate means of obtaining system reports as error logging related to workflows is limited.\n 2015-01-29 00:00:00