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Performance: Exchange: Login errors for small number of users

Last Updated:
2010-02-19 00:00:00
Event:
2010-02-19 00:00:00
Status:
Closed
Brief Description:
Exchange
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT is investigating a problem with the February 18 nightly PeopleSoft update to Active Directory; this problem is preventing a small number of individuals from logging in their Exchange accounts. \n \nUsers who cannot log in to their Exchange account can temporarily forward their Cornell email to an external email account they have (such as Gmail). See these instructions: http://www2.cit.cornell.edu/computer/email/forward.html



Timeline of Changes

Description Current Status Date Time
CIT is exploring a workaround for the issue and taking steps to prevent the February 19 PeopleSoft update from having the same effect. CIT is exploring a workaround for the issue and taking steps to prevent the February 19 PeopleSoft update from having the same effect. 2010-02-19 00:00:00
CIT has completed backing out the February 18 nightly PeopleSoft update. All affected users should now be able to log in to their Exchange account. CIT has completed backing out the February 18 nightly PeopleSoft update. All affected users should now be able to log in to their Exchange account. 2010-02-19 00:00:00