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Performance: Entourage / Mail 4 connectivity

Last Updated:
2010-02-11 00:00:00
Event:
2010-02-06 00:00:00
Status:
Closed
Brief Description:
Entourage
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some Entourage 2008 and Mail 4 users may be having trouble connecting to the Exchange email system.



Timeline of Changes

Description Current Status Date Time
CIT has resolved the issue, which was caused by a corrupt configuration file. \n\nUsers should NOT need to re-configure Entourage 2008 or Mail 4 manually; it should happen automatically the next time their email application does the autodiscover process. CIT has resolved the issue, which was caused by a corrupt configuration file. \n\nUsers should NOT need to re-configure Entourage 2008 or Mail 4 manually; it should happen automatically the next time their email application does the autodiscover process. 2010-02-11 00:00:00
CIT is continuing to investigate this issue. We do not yet have a resolution. Please refer to the workaround described previously. CIT is continuing to investigate this issue. We do not yet have a resolution. Please refer to the workaround described previously. 2010-02-10 00:00:00
Some Entourage 2008 and Mail 4 users may be having trouble connecting to the Exchange email system. \n\nThe symptoms are that Entourage 2008 and Mail 4 were working correctly; starting February 6, some users who had logged out of Entourage 2008 or Mail 4 have been unable to connect again. This issue appears to be affecting only some users. CIT is working to resolve the issue.\n\nA temporary workaround is available. Only follow these instructions if you're experiencing the symptoms described above. Users who implement this workaround will need to adjust their settings again once CIT advises that it has resolved the issue.\n\nEntourage: From the Entourage menu, choose Account Settings. Choose the account, click the Advanced tab, and change the Exchange server to \nhttps://exchange.mail.cornell.edu/EWS/Exchange.asmx \n\nMail 4: From the Mail menu, choose Preferences and click the Accounts tab. In the Account Information area, change the internal and external servers to \nexchange.mail.cornell.edu Some Entourage 2008 and Mail 4 users may be having trouble connecting to the Exchange email system. \n\nThe symptoms are that Entourage 2008 and Mail 4 were working correctly; starting February 6, some users who had logged out of Entourage 2008 or Mail 4 have been unable to connect again. This issue appears to be affecting only some users. CIT is working to resolve the issue.\n\nA temporary workaround is available. Only follow these instructions if you're experiencing the symptoms described above. Users who implement this workaround will need to adjust their settings again once CIT advises that it has resolved the issue.\n\nEntourage: From the Entourage menu, choose Account Settings. Choose the account, click the Advanced tab, and change the Exchange server to \nhttps://exchange.mail.cornell.edu/EWS/Exchange.asmx \n\nMail 4: From the Mail menu, choose Preferences and click the Accounts tab. In the Account Information area, change the internal and external servers to \nexchange.mail.cornell.edu 2010-02-09 00:00:00