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Performance: Some alumni not receiving some messages

Last Updated:
2014-11-20 00:00:00
Event:
2014-11-17 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some individuals who were recently reclassified from "student" to "alumni" have had a portion of their email returned to the senders. The issue may still be affecting some people. It began at approximately midnight on Nov. 17.



Timeline of Changes

Description Current Status Date Time
CIT believes the problem has been corrected and is continuing to investigate and test to confirm. CIT believes the problem has been corrected and is continuing to investigate and test to confirm. 2014-11-18 00:00:00
CIT has had new reports that some individuals are still not receiving mail. We are investigating.\n\nOriginal description:\nSome individuals who were recently reclassified from "student" to "alumni" had a portion of their email returned to the senders between approximately midnight on Nov. 17 and midnight on Nov. 18. CIT has had new reports that some individuals are still not receiving mail. We are investigating.\n\nOriginal description:\nSome individuals who were recently reclassified from "student" to "alumni" had a portion of their email returned to the senders between approximately midnight on Nov. 17 and midnight on Nov. 18. 2014-11-18 00:00:00
CIT has applied a fix to numerous affected accounts, and believes the fix has resolved the issue. We are continuing to monitor. CIT has applied a fix to numerous affected accounts, and believes the fix has resolved the issue. We are continuing to monitor. 2014-11-18 00:00:00