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Performance: Verizon refusing some Cornell email

Last Updated:
2014-10-29 00:00:00
Event:
2014-10-27 00:00:00
Status:
Closed
Brief Description:
email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some Cornell email is being refused by Verizon. Technicians are working to have Verizon whitelist Cornell email.



Timeline of Changes

Description Current Status Date Time
Verizon reports that as of 10:15am, 10/29/14, it is not blocking email from Cornell. Any future instances of Verizon blocking Cornell email should be reported to the IT Service Desk ***making sure to capture and supply the details of the error message provided by Verizon*** so the incident may be investigated. Verizon reports that as of 10:15am, 10/29/14, it is not blocking email from Cornell. Any future instances of Verizon blocking Cornell email should be reported to the IT Service Desk ***making sure to capture and supply the details of the error message provided by Verizon*** so the incident may be investigated. 2014-10-29 00:00:00
The IT Service Desk has received multiple reports of email that was being forwarded or routed to Verizon being refused, with the sender receiving a message about the refusal. The issue appears to have begun over the weekend. University technical staff are working to have Verizon whitelist email sent from Cornell, which should fix the problem. The IT Service Desk has received multiple reports of email that was being forwarded or routed to Verizon being refused, with the sender receiving a message about the refusal. The issue appears to have begun over the weekend. University technical staff are working to have Verizon whitelist email sent from Cornell, which should fix the problem. 2014-10-27 00:00:00