Performance: Remedy on Demand
Last Updated:
2014-10-31 04:00:00
Event:
2014-10-23 04:00:00
Status:
Closed
Brief Description:
Remedy on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Incoming emails to Remedy were not processed between approximately 5:15 pm on October 22 and 8:22 am on October 23. We are investigating the cause to determine next steps.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| All of the departments affected by the Remedy email issue on October 22-23 have been contacted, and affected messages have been restored for each department that requested it. | All of the departments affected by the Remedy email issue on October 22-23 have been contacted, and affected messages have been restored for each department that requested it. | 2014-10-31 | 04:00:00 |
| The 195 emails not processed during the outage are in the process of being recovered. Technicians are working to restore the data and then the emails will be re-sent. | The 195 emails not processed during the outage are in the process of being recovered. Technicians are working to restore the data and then the emails will be re-sent. | 2014-10-29 | 04:00:00 |
| We are receiving reports that incoming emails to Remedy were not processed between approximately 5:15 pm on October 22 to 8:22 am on October 23. \n\nWe are working to investigate the cause and determine next steps. \n\n | We are receiving reports that incoming emails to Remedy were not processed between approximately 5:15 pm on October 22 to 8:22 am on October 23. \n\nWe are working to investigate the cause and determine next steps. \n\n | 2014-10-23 | 04:00:00 |