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Performance: Remedy on Demand

Last Updated:
2014-10-31 00:00:00
Event:
2014-10-23 00:00:00
Status:
Closed
Brief Description:
Remedy on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Incoming emails to Remedy were not processed between approximately 5:15 pm on October 22 and 8:22 am on October 23. We are investigating the cause to determine next steps.



Timeline of Changes

Description Current Status Date Time
All of the departments affected by the Remedy email issue on October 22-23 have been contacted, and affected messages have been restored for each department that requested it. All of the departments affected by the Remedy email issue on October 22-23 have been contacted, and affected messages have been restored for each department that requested it. 2014-10-31 00:00:00
The 195 emails not processed during the outage are in the process of being recovered. Technicians are working to restore the data and then the emails will be re-sent. The 195 emails not processed during the outage are in the process of being recovered. Technicians are working to restore the data and then the emails will be re-sent. 2014-10-29 00:00:00
We are receiving reports that incoming emails to Remedy were not processed between approximately 5:15 pm on October 22 to 8:22 am on October 23. \n\nWe are working to investigate the cause and determine next steps. \n\n We are receiving reports that incoming emails to Remedy were not processed between approximately 5:15 pm on October 22 to 8:22 am on October 23. \n\nWe are working to investigate the cause and determine next steps. \n\n 2014-10-23 00:00:00