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Unplanned Outage: Cornell email outage for some alumni

Last Updated:
2014-10-31 00:00:00
Event:
2014-10-19 00:00:00
Status:
Closed
Brief Description:
email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
A routing issue prevented email delivery to some alumni from 9am-3pm EDT on Sunday, October 19. The issue resulted from changes that were part of this weekend's directory upgrade. The issue is now resolved.



Timeline of Changes

Description Current Status Date Time
Alumni have been provided with a list of emails that were sent to them during the time of the October 19 interruption so they can verify nothing was missed, or contact senders to have them resend a message. Alumni have been provided with a list of emails that were sent to them during the time of the October 19 interruption so they can verify nothing was missed, or contact senders to have them resend a message. 2014-10-31 00:00:00
The number of alumni affected who do not forward their Cornell email to another account (and as a result may have missed some messages sent to them) appears to be fairly small. Technicians are working on identifying who falls into this group in order to contact them directly and provide details. The number of alumni affected who do not forward their Cornell email to another account (and as a result may have missed some messages sent to them) appears to be fairly small. Technicians are working on identifying who falls into this group in order to contact them directly and provide details. 2014-10-21 00:00:00
Mail routing has now been restored for all alumni. Affected alumni are those who chose CMail as a destination for their mail. Alumni who use other destinations were not affected. \n\nPeople who tried to send mail to affected users from 9am EDT until 3pm EDT on Sunday, October 19 received messages that their email was not delivered.\n\nTo summarize:\nFor alumni who route their Cornell mail to Cmail only, mail was not delivered and the sender was notified.\n\nAlumni who route their Cornell mail only to non-CMail addresses were not affected. \n\nAlumni who route their Cornell email to both Cmail and non-CMail addresses received a copy of the mail at the non-Cmail addresses, but the sender was still notified of non-delivery to the CMail address. Mail routing has now been restored for all alumni. Affected alumni are those who chose CMail as a destination for their mail. Alumni who use other destinations were not affected. \n\nPeople who tried to send mail to affected users from 9am EDT until 3pm EDT on Sunday, October 19 received messages that their email was not delivered.\n\nTo summarize:\nFor alumni who route their Cornell mail to Cmail only, mail was not delivered and the sender was notified.\n\nAlumni who route their Cornell mail only to non-CMail addresses were not affected. \n\nAlumni who route their Cornell email to both Cmail and non-CMail addresses received a copy of the mail at the non-Cmail addresses, but the sender was still notified of non-delivery to the CMail address. 2014-10-19 00:00:00