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Performance: Issue with Remedy notifications

Last Updated:
2014-10-09 00:00:00
Event:
2014-10-09 00:00:00
Status:
Closed
Brief Description:
Email, Remedy on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Starting early this morning (October 9) at 12:23 am until 2:35 pm, certain Remedy email notifications were not delivered.



Timeline of Changes

Description Current Status Date Time
The issue with Remedy email notification delivery has been resolved. While the issue was occurring, email notifications from Remedy of the following types were not delivered:\n\n-Messages with a From address of remedy@cornell.edu notifying members of a queue that a new ticket had arrived.\n\n-Messages that a ticket had been assigned to a particular person.\n\n-Messages notifying the ticket assigning of updates and new correspondence.\n\nIndividuals are advised to double-check their Remedy queues for activity that may have occurred during this time period, since the usual email notifications were not delivered. The issue with Remedy email notification delivery has been resolved. While the issue was occurring, email notifications from Remedy of the following types were not delivered:\n\n-Messages with a From address of remedy@cornell.edu notifying members of a queue that a new ticket had arrived.\n\n-Messages that a ticket had been assigned to a particular person.\n\n-Messages notifying the ticket assigning of updates and new correspondence.\n\nIndividuals are advised to double-check their Remedy queues for activity that may have occurred during this time period, since the usual email notifications were not delivered. 2014-10-09 00:00:00
The issue with Remedy email notification delivery has been resolved. The issue with Remedy email notification delivery has been resolved. 2014-10-09 00:00:00