Performance: Issue with Remedy notifications
Last Updated:
2014-10-09 04:00:00
Event:
2014-10-09 04:00:00
Status:
Closed
Brief Description:
Email, Remedy on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Starting early this morning (October 9) at 12:23 am until 2:35 pm, certain Remedy email notifications were not delivered.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The issue with Remedy email notification delivery has been resolved. While the issue was occurring, email notifications from Remedy of the following types were not delivered:\n\n-Messages with a From address of remedy@cornell.edu notifying members of a queue that a new ticket had arrived.\n\n-Messages that a ticket had been assigned to a particular person.\n\n-Messages notifying the ticket assigning of updates and new correspondence.\n\nIndividuals are advised to double-check their Remedy queues for activity that may have occurred during this time period, since the usual email notifications were not delivered. | The issue with Remedy email notification delivery has been resolved. While the issue was occurring, email notifications from Remedy of the following types were not delivered:\n\n-Messages with a From address of remedy@cornell.edu notifying members of a queue that a new ticket had arrived.\n\n-Messages that a ticket had been assigned to a particular person.\n\n-Messages notifying the ticket assigning of updates and new correspondence.\n\nIndividuals are advised to double-check their Remedy queues for activity that may have occurred during this time period, since the usual email notifications were not delivered. | 2014-10-09 | 04:00:00 |
| The issue with Remedy email notification delivery has been resolved. | The issue with Remedy email notification delivery has been resolved. | 2014-10-09 | 04:00:00 |