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Performance: SharePoint Online video streaming issue

Last Updated:
2014-10-29 00:00:00
Event:
2014-10-08 00:00:00
Status:
Closed
Brief Description:
SharePoint Online
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Microsoft reports that some individuals are unable to use Windows Media Player to stream .mp4 or .mov videos hosted on SharePoint Online. Using a different player or downloading may help, or host the video in Cornell’s Video On Demand Service.



Timeline of Changes

Description Current Status Date Time
Microsoft has indicated that the work on the issue turned out to be more complex than initially thought, and technicians are continuing to work toward resolution. The precise issue is that some individuals are unable to stream certain videos hosted on SharePoint Online sites using Windows Media Player. This issue is only affecting videos with a .mp4 or .mov file type.\n\nUsing a different player or downloading the video may help, or it is also possible to host the video in Cornell’s Video On Demand Service ( http://www.it.cornell.edu/services/vod/ )and embed it in a SharePoint Online site. Microsoft has indicated that the work on the issue turned out to be more complex than initially thought, and technicians are continuing to work toward resolution. The precise issue is that some individuals are unable to stream certain videos hosted on SharePoint Online sites using Windows Media Player. This issue is only affecting videos with a .mp4 or .mov file type.\n\nUsing a different player or downloading the video may help, or it is also possible to host the video in Cornell’s Video On Demand Service ( http://www.it.cornell.edu/services/vod/ )and embed it in a SharePoint Online site. 2014-10-15 00:00:00
A potential fix for the video streaming issue has been identified and Microsoft is planning to implement it this evening (October 14). A potential fix for the video streaming issue has been identified and Microsoft is planning to implement it this evening (October 14). 2014-10-14 00:00:00
Microsoft update: Engineers are currently evaluating potential solutions to be implemented. Microsoft update: Engineers are currently evaluating potential solutions to be implemented. 2014-10-10 00:00:00
Microsoft engineers are investigating the issue. Microsoft engineers are investigating the issue. 2014-10-08 00:00:00