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Performance: Search in Outlook Web App not working for some

Last Updated:
2014-10-15 00:00:00
Event:
2014-10-06 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Search in Outlook Web App (http://outlook.cornell.edu) is not working correctly for some people. As a workaround, set the folder to "conversation view" (menu under the search box) and limit the search to the current folder (buttons on the left).



Timeline of Changes

Description Current Status Date Time
Microsoft's fix did not work for some specific versions. A new fix is being developed and deployed. Deployment is expected to complete by 3 am Eastern Time on October 11. Microsoft's fix did not work for some specific versions. A new fix is being developed and deployed. Deployment is expected to complete by 3 am Eastern Time on October 11. 2014-10-10 00:00:00
Microsoft engineers have developed a fix. At this point, a portion of Cornell accounts are in the Office 365 build that has the fix. Microsoft is continuously moving accounts for all their customers worldwide, so we can expect that this issue will steadily become resolved for the rest of the affected Cornell accounts. Microsoft engineers have developed a fix. At this point, a portion of Cornell accounts are in the Office 365 build that has the fix. Microsoft is continuously moving accounts for all their customers worldwide, so we can expect that this issue will steadily become resolved for the rest of the affected Cornell accounts. 2014-10-08 00:00:00
Microsoft engineers are developing a fix. As a workaround, affected individuals can use the search function in Outlook Online mode or can enable 'Conversations' setting in Outlook Web App. Microsoft engineers are developing a fix. As a workaround, affected individuals can use the search function in Outlook Online mode or can enable 'Conversations' setting in Outlook Web App. 2014-10-06 00:00:00