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Performance: Remedy on Demand

Last Updated:
2014-10-03 00:00:00
Event:
2014-10-02 00:00:00
Status:
Closed
Brief Description:
Remedy on Demand
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Remedy users are getting Sessions is Invalid or has timed out error.



Timeline of Changes

Description Current Status Date Time
Intermittent issue and lasts less than 30 minutes so closing. Intermittent issue and lasts less than 30 minutes so closing. 2014-10-03 00:00:00
The vendor has been notified and is working on the issue. The vendor has been notified and is working on the issue. 2014-10-02 00:00:00
The performance issue experienced this morning seems to be resolved around 09:12. The issue lasted about 20 minutes and is the same issue experienced last Monday. As of now, the Remedy support team do not know what is causing the issue. It is an intermittent issue, and we have not been able to find the root cause yet. We will keep working with the vendor to diagnose the problem when the issue reoccur. We are really sorry for the inconvenience this is causing and are doing everything we can to completely resolve this issue as soon as possible.\n\nPlease, report any occurrence of this issue to the IT Service Desk by calling 255-5500.\n\nBest Regards,\n\nThe Remedy support team\n The performance issue experienced this morning seems to be resolved around 09:12. The issue lasted about 20 minutes and is the same issue experienced last Monday. As of now, the Remedy support team do not know what is causing the issue. It is an intermittent issue, and we have not been able to find the root cause yet. We will keep working with the vendor to diagnose the problem when the issue reoccur. We are really sorry for the inconvenience this is causing and are doing everything we can to completely resolve this issue as soon as possible.\n\nPlease, report any occurrence of this issue to the IT Service Desk by calling 255-5500.\n\nBest Regards,\n\nThe Remedy support team\n 2014-10-02 00:00:00