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Unplanned Outage: Some Users Unable to Start Meetings In WebEx

Last Updated:
2014-09-18 00:00:00
Event:
2014-09-18 00:00:00
Status:
Closed
Brief Description:
WebEx
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Users are unable to start or schedule meetings, although in some instances sessions may successfully start or schedule after extended delays.\n\nThe vendor is currently investigating.



Timeline of Changes

Description Current Status Date Time
The problem with WebEx has now expanded to users being unable to access WebEx at all.\n\nThe Vendor is continuing to work on this problem. The problem with WebEx has now expanded to users being unable to access WebEx at all.\n\nThe Vendor is continuing to work on this problem. 2014-09-18 00:00:00
The WebEx service appears to be back up and users should be able to schedule meetings normally now. \n\nIf you continue to have issues with WebEx, please contact the IT Service Desk at 607-255-5500 (option 1). Users may also report issues with WebEx directly to the vendor by calling 866-229-3239. The WebEx service appears to be back up and users should be able to schedule meetings normally now. \n\nIf you continue to have issues with WebEx, please contact the IT Service Desk at 607-255-5500 (option 1). Users may also report issues with WebEx directly to the vendor by calling 866-229-3239. 2014-09-18 00:00:00