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Performance: Possible login issues with Lync from mobile devices

Last Updated:
2014-09-03 00:00:00
Event:
2014-09-03 00:00:00
Status:
Closed
Brief Description:
Lync
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Microsoft has reported a limited issue which may prevent some users from being able to use Lync from mobile devices. Affected customers are able to sign in to the Lync client from a mobile device, however they then receive an error message: "Unable to acquire Personal Certificate." Microsoft engineers are currently examining logs to identify the root cause. In the meantime, as a workaround, affected customers can use the Lync client from a laptop or desktop.



Timeline of Changes

Description Current Status Date Time
Microsoft is now reporting the Lync service has been restored. Microsoft is now reporting the Lync service has been restored. 2014-09-03 00:00:00