Performance: Outlook Web App intermittent issues
Last Updated:
2014-09-02 04:00:00
Event:
2014-08-28 04:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Microsoft has reported that some people trying to use Outlook Web App may be intermittently unable to do so. This issue does not affect connections through a full client like Outlook 2010 or 2013 for Windows or Outlook 2011 for Mac.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Closeout details from Microsoft: A portion of Microsoft’s capacity, which facilitates requests to connect to Outlook Web App, entered a degraded state. The issue was identified at approximately 5:30 am (Eastern Time), and was fixed at 5:50 pm (Eastern Time). Next steps have been identified by Microsoft and will be implemented to ensure that the issue does not recur. | Closeout details from Microsoft: A portion of Microsoft’s capacity, which facilitates requests to connect to Outlook Web App, entered a degraded state. The issue was identified at approximately 5:30 am (Eastern Time), and was fixed at 5:50 pm (Eastern Time). Next steps have been identified by Microsoft and will be implemented to ensure that the issue does not recur. | 2014-09-02 | 04:00:00 |
| At 11:30am, Saturday, August 30, Microsoft indicated that this issue has resurfaced. Microsoft technicians are working on the problem. | At 11:30am, Saturday, August 30, Microsoft indicated that this issue has resurfaced. Microsoft technicians are working on the problem. | 2014-08-30 | 04:00:00 |
| Microsoft has resolved this issue. It was reported to have affected connections between Microsoft and some Internet service providers. | Microsoft has resolved this issue. It was reported to have affected connections between Microsoft and some Internet service providers. | 2014-08-29 | 04:00:00 |