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Performance: Outlook Web App intermittent issues

Last Updated:
2014-09-02 00:00:00
Event:
2014-08-28 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Microsoft has reported that some people trying to use Outlook Web App may be intermittently unable to do so. This issue does not affect connections through a full client like Outlook 2010 or 2013 for Windows or Outlook 2011 for Mac.



Timeline of Changes

Description Current Status Date Time
Closeout details from Microsoft: A portion of Microsoft’s capacity, which facilitates requests to connect to Outlook Web App, entered a degraded state. The issue was identified at approximately 5:30 am (Eastern Time), and was fixed at 5:50 pm (Eastern Time). Next steps have been identified by Microsoft and will be implemented to ensure that the issue does not recur. Closeout details from Microsoft: A portion of Microsoft’s capacity, which facilitates requests to connect to Outlook Web App, entered a degraded state. The issue was identified at approximately 5:30 am (Eastern Time), and was fixed at 5:50 pm (Eastern Time). Next steps have been identified by Microsoft and will be implemented to ensure that the issue does not recur. 2014-09-02 00:00:00
At 11:30am, Saturday, August 30, Microsoft indicated that this issue has resurfaced. Microsoft technicians are working on the problem. At 11:30am, Saturday, August 30, Microsoft indicated that this issue has resurfaced. Microsoft technicians are working on the problem. 2014-08-30 00:00:00
Microsoft has resolved this issue. It was reported to have affected connections between Microsoft and some Internet service providers. Microsoft has resolved this issue. It was reported to have affected connections between Microsoft and some Internet service providers. 2014-08-29 00:00:00