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Performance: Some students unable to download MS Office

Last Updated:
2014-07-02 00:00:00
Event:
2014-06-24 00:00:00
Status:
Closed
Brief Description:
Office
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some students are unable to download Office through Cornell's Office ProPlus program. Reports include problems activating and using this service. CIT is working to fix the issue.



Timeline of Changes

Description Current Status Date Time
Several different factors connected with the provisioning and downloading of Office by students contributed to this issue. \n\nThe first was caused by some licenses being dropped by Microsoft. These have been restored. \n\nThe second was a lack of awareness that in order for an individual's Student status to be verified and keep Office activated, the computer it's on must connect to the Internet at least around once a month. Additions are being made to the documentation for the service to highlight this point. \n\nFinally, in some cases, some Mac users may not see the Office download option. Support staff are being made aware of this issue and steps that can be taken to fix it should it come up again. Several different factors connected with the provisioning and downloading of Office by students contributed to this issue. \n\nThe first was caused by some licenses being dropped by Microsoft. These have been restored. \n\nThe second was a lack of awareness that in order for an individual's Student status to be verified and keep Office activated, the computer it's on must connect to the Internet at least around once a month. Additions are being made to the documentation for the service to highlight this point. \n\nFinally, in some cases, some Mac users may not see the Office download option. Support staff are being made aware of this issue and steps that can be taken to fix it should it come up again. 2014-07-02 00:00:00
The steps CIT took to fix the issue do not appear to have resolved the problem. We have escalated to Microsoft. The steps CIT took to fix the issue do not appear to have resolved the problem. We have escalated to Microsoft. 2014-06-25 00:00:00
Recent reports include problems downloading but also activating and using Cornell's Office ProPlus program. These problems are still being investigated. Recent reports include problems downloading but also activating and using Cornell's Office ProPlus program. These problems are still being investigated. 2014-06-25 00:00:00
CIT has identified the issue and is working to correct it.\n\nTo find out more about Office ProPlus for students, see http://www.it.cornell.edu/services/guides/office/student.cfm CIT has identified the issue and is working to correct it.\n\nTo find out more about Office ProPlus for students, see http://www.it.cornell.edu/services/guides/office/student.cfm 2014-06-24 00:00:00