Performance: Remedy On Demand Issue
Last Updated:
2014-06-02 04:00:00
Event:
2014-06-02 04:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
CIT has received reports that users are getting a JavaScript error when trying to search for or work on incident.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The Remedy team is investigating the issue. | The Remedy team is investigating the issue. | 2014-06-02 | 04:00:00 |
| In order to try to fix the issue many users are experiencing this morning, the vendor will have to restart the web server. The activity will happen at 11 AM and you will be logged out of the system for a short time. When the system become available again, you may need to flush your browser cache if you are experiencing any errors.\n\nWe are sorry for the inconvenience.\n\nThe Remedy Support Team\n | In order to try to fix the issue many users are experiencing this morning, the vendor will have to restart the web server. The activity will happen at 11 AM and you will be logged out of the system for a short time. When the system become available again, you may need to flush your browser cache if you are experiencing any errors.\n\nWe are sorry for the inconvenience.\n\nThe Remedy Support Team\n | 2014-06-02 | 04:00:00 |
| Remedy is now available and the JavaScript is now fixed. Please, report any remaining issue to remedy-admin@cornell.edu .\n\nThank you for your patience!\n\nThe Remedy Support team.\n | Remedy is now available and the JavaScript is now fixed. Please, report any remaining issue to remedy-admin@cornell.edu .\n\nThank you for your patience!\n\nThe Remedy Support team.\n | 2014-06-02 | 04:00:00 |