Performance: Office 365 Email Performance Issues
Last Updated:
2014-04-14 04:00:00
Event:
2014-04-10 04:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some individuals who access their Office 365 email using IMAP and POP are seeing poor performance. Please call the IT Service Desk at 607 255-5500 if this is affecting you. Outlook Web App (http://outlook.cornell.edu) may be used as an alternative.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Microsoft and Cornell technicians have continued to work on the issue over the weekend. Microsoft has asked for certain technical details to be checked. This is being worked on this morning and will be communicated to Microsoft as soon as complete. | Microsoft and Cornell technicians have continued to work on the issue over the weekend. Microsoft has asked for certain technical details to be checked. This is being worked on this morning and will be communicated to Microsoft as soon as complete. | 2014-04-14 | 04:00:00 |
| Microsoft discovered that a limited part of their networked infrastructure had gone into a non-responsive state. Their engineers made changes to the affected databases and restored functionality. Microsoft and Cornell technicians believe this issue to be fully resolved. | Microsoft discovered that a limited part of their networked infrastructure had gone into a non-responsive state. Their engineers made changes to the affected databases and restored functionality. Microsoft and Cornell technicians believe this issue to be fully resolved. | 2014-04-14 | 04:00:00 |
| Microsoft is continuing to work on this issue. | Microsoft is continuing to work on this issue. | 2014-04-11 | 04:00:00 |
| IMAP and POP email are seriously affected. While there are also some performance issues with Office Web App, they are not as severe, and so it may be used as a workaround (outlook.cornell.edu). Microsoft has escalated the case to a high level of effort and is working on it. | IMAP and POP email are seriously affected. While there are also some performance issues with Office Web App, they are not as severe, and so it may be used as a workaround (outlook.cornell.edu). Microsoft has escalated the case to a high level of effort and is working on it. | 2014-04-10 | 04:00:00 |
| Microsoft and Cornell technicians are continuing to investigate and work on the issue. | Microsoft and Cornell technicians are continuing to investigate and work on the issue. | 2014-04-10 | 04:00:00 |