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Scheduled Service Change: Upgrading the Bomgar Appliance to the 14.1.2

Last Updated:
2014-08-21 00:00:00
Event:
2014-03-30 00:00:00
Status:
Closed
Brief Description:
User Impact:
For approximately 10 minutes, Bomgar Representatives will be unable to connect to initiate new support sessions.
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
On Tuesday, April 1st at 5:00AM we will be upgrading the Remote Assistance service to the newest version of Bomgar, version 14.1.2. Remote Assistance Support Representatives will be prompted to automatically update to the newest version of the Bomgar ...