Performance: Some faculty/staff not getting new email (Office 365)
Last Updated:
2014-03-13 04:00:00
Event:
2014-03-09 05:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Microsoft has resolved the issue that interfered with email access for some faculty and staff. If you took the step of turning off "IPv6" as a workaround, you should turn it back on. Click “Read more” for directions.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Some individuals who were affected by the issue with email access March 9-10 (the IPv6 issue) may report missing mail. We know of at least one case where the mail was not delivered to the client (Outlook, Apple Mail, etc.), but it is available in Outlook Web App (http://outlook.cornell.edu). | Some individuals who were affected by the issue with email access March 9-10 (the IPv6 issue) may report missing mail. We know of at least one case where the mail was not delivered to the client (Outlook, Apple Mail, etc.), but it is available in Outlook Web App (http://outlook.cornell.edu). | 2014-03-13 | 04:00:00 |
| The issue is resolved. If you took the step of turning off "IPv6" as a workaround, you should turn it back on: http://www.it.cornell.edu/services/guides/facstaff_email/ip-problem-march-2014.cfm\n | The issue is resolved. If you took the step of turning off "IPv6" as a workaround, you should turn it back on: http://www.it.cornell.edu/services/guides/facstaff_email/ip-problem-march-2014.cfm\n | 2014-03-12 | 04:00:00 |
| Microsoft reports that it has resolved the issue. If you took the step of turning off "IPv6" as a workaround, you should turn it back on. Follow these directions: http://www.it.cornell.edu/services/guides/facstaff_email/ip-problem-march-2014.cfm\n\n\n\n\nPrevious description: Some faculty and staff can't reliably get their Office 365 email. If this is affecting you, try Outlook Web App (http://outlook.cornell.edu) instead. Or, if you use Windows, turn off "IPv6" as a workaround. Click “Read more” for directions. | Microsoft reports that it has resolved the issue. If you took the step of turning off "IPv6" as a workaround, you should turn it back on. Follow these directions: http://www.it.cornell.edu/services/guides/facstaff_email/ip-problem-march-2014.cfm\n\n\n\n\nPrevious description: Some faculty and staff can't reliably get their Office 365 email. If this is affecting you, try Outlook Web App (http://outlook.cornell.edu) instead. Or, if you use Windows, turn off "IPv6" as a workaround. Click “Read more” for directions. | 2014-03-11 | 04:00:00 |
| Initially we believed the issue was with Verizon cellular access. It appears to be more widespread now, affecting some Outlook users. Outlook Web App (http://outlook.cornell.edu) appears to work for affected users. Microsoft is working on the issue. | Initially we believed the issue was with Verizon cellular access. It appears to be more widespread now, affecting some Outlook users. Outlook Web App (http://outlook.cornell.edu) appears to work for affected users. Microsoft is working on the issue. | 2014-03-10 | 04:00:00 |
| While Microsoft works on a permanent fix, a temporary workaround for Windows users is to turn off IPv6. Follow these directions: http://www.it.cornell.edu/services/guides/facstaff_email/ip-problem-march-2014.cfm | While Microsoft works on a permanent fix, a temporary workaround for Windows users is to turn off IPv6. Follow these directions: http://www.it.cornell.edu/services/guides/facstaff_email/ip-problem-march-2014.cfm | 2014-03-10 | 04:00:00 |
| CIT has opened a case with Microsoft to investigate this issue.\n | CIT has opened a case with Microsoft to investigate this issue.\n | 2014-03-09 | 05:00:00 |
| An issue is preventing ActiveSync from working over Verizon cellular connections. Wi-Fi will work. Microsoft is working on the issue. | An issue is preventing ActiveSync from working over Verizon cellular connections. Wi-Fi will work. Microsoft is working on the issue. | 2014-03-09 | 05:00:00 |