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Performance: E-list (Lyris) service having problems

Last Updated:
2014-02-04 00:00:00
Event:
2014-02-04 00:00:00
Status:
Closed
Brief Description:
E-lists
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The e-list service (Lyris) is having problems. CIT is investigating.



Timeline of Changes

Description Current Status Date Time
CIT is investigating. CIT is investigating. 2014-02-04 00:00:00
The Lyris LM elist server is back in normal operation. It is working through a backlog of messages and should be fully caught up by 2 pm. \n\nThe problem started at 9:15 am, and has been traced to an unusual email message that took an unusually long time to process. Processing that message finished at 11:40 am. A case is being opened with the vendor (Lyris Inc). The Lyris LM elist server is back in normal operation. It is working through a backlog of messages and should be fully caught up by 2 pm. \n\nThe problem started at 9:15 am, and has been traced to an unusual email message that took an unusually long time to process. Processing that message finished at 11:40 am. A case is being opened with the vendor (Lyris Inc). 2014-02-04 00:00:00