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Unplanned Outage: Exchange: New fix for Outlook users who can't log in

Last Updated:
2009-12-07 00:00:00
Event:
2009-12-04 00:00:00
Status:
Closed
Brief Description:
Exchange
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
This issue has been fixed by CIT. Affected individuals who continue to have problems logging in to their Exchange account after 10 am should use this solution: http://www.cit.cornell.edu/services/outlook/howto/04dec09fix.cfm



Timeline of Changes

Description Current Status Date Time
Closed Closed 2009-12-07 00:00:00
The issue has been fixed. The issue has been fixed. 2009-12-04 00:00:00
The issue was fixed as of 10 am. CIT backed out a DNS change that caused the issue. The issue was fixed as of 10 am. CIT backed out a DNS change that caused the issue. 2009-12-04 00:00:00
Restarting the computer has not worked for all users. Please use this solution for any users who are still unable to successfully log in:\nhttp://www.cit.cornell.edu/services/outlook/howto/04dec09fix.cfm\n\nWe apologize for the inconvenience this issue has caused today. We are continuing to investigate why the change had this unexpected consequence and why only some users were affected. Restarting the computer has not worked for all users. Please use this solution for any users who are still unable to successfully log in:\nhttp://www.cit.cornell.edu/services/outlook/howto/04dec09fix.cfm\n\nWe apologize for the inconvenience this issue has caused today. We are continuing to investigate why the change had this unexpected consequence and why only some users were affected. 2009-12-04 00:00:00
Changed the status to "open" to publicize the new solution. Changed the status to "open" to publicize the new solution. 2009-12-04 00:00:00
More information will be provided as soon as possible. More information will be provided as soon as possible. 2009-12-04 00:00:00
More information will be provided as soon as possible. More information will be provided as soon as possible. 2009-12-04 00:00:00
More information will be provided as soon as possible. More information will be provided as soon as possible. 2009-12-04 00:00:00
CIT has backed out a DNS change that caused the issue. CIT has backed out a DNS change that caused the issue. 2009-12-04 00:00:00