Unplanned Outage: Exchange: New fix for Outlook users who can't log in
Last Updated:
2009-12-07 05:00:00
Event:
2009-12-04 05:00:00
Status:
Closed
Brief Description:
Exchange
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
This issue has been fixed by CIT. Affected individuals who continue to have problems logging in to their Exchange account after 10 am should use this solution: http://www.cit.cornell.edu/services/outlook/howto/04dec09fix.cfm
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Closed | Closed | 2009-12-07 | 05:00:00 |
| The issue has been fixed. | The issue has been fixed. | 2009-12-04 | 05:00:00 |
| The issue was fixed as of 10 am. CIT backed out a DNS change that caused the issue. | The issue was fixed as of 10 am. CIT backed out a DNS change that caused the issue. | 2009-12-04 | 05:00:00 |
| Restarting the computer has not worked for all users. Please use this solution for any users who are still unable to successfully log in:\nhttp://www.cit.cornell.edu/services/outlook/howto/04dec09fix.cfm\n\nWe apologize for the inconvenience this issue has caused today. We are continuing to investigate why the change had this unexpected consequence and why only some users were affected. | Restarting the computer has not worked for all users. Please use this solution for any users who are still unable to successfully log in:\nhttp://www.cit.cornell.edu/services/outlook/howto/04dec09fix.cfm\n\nWe apologize for the inconvenience this issue has caused today. We are continuing to investigate why the change had this unexpected consequence and why only some users were affected. | 2009-12-04 | 05:00:00 |
| Changed the status to "open" to publicize the new solution. | Changed the status to "open" to publicize the new solution. | 2009-12-04 | 05:00:00 |
| More information will be provided as soon as possible. | More information will be provided as soon as possible. | 2009-12-04 | 05:00:00 |
| More information will be provided as soon as possible. | More information will be provided as soon as possible. | 2009-12-04 | 05:00:00 |
| More information will be provided as soon as possible. | More information will be provided as soon as possible. | 2009-12-04 | 05:00:00 |
| CIT has backed out a DNS change that caused the issue. | CIT has backed out a DNS change that caused the issue. | 2009-12-04 | 05:00:00 |