Performance: Email issue for some new alumni
Last Updated:
2014-01-13 05:00:00
Event:
2013-11-18 05:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
For some students who recently had their status changed to "alumni," email was not being forwarded. This delayed email is being delivered to the affected alumni.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| After numerous attempts, CIT was unable to successfully extract and deliver the delayed mail. Given the age of the delayed mail at this point, the recovery effort is being discontinued. | After numerous attempts, CIT was unable to successfully extract and deliver the delayed mail. Given the age of the delayed mail at this point, the recovery effort is being discontinued. | 2014-01-13 | 05:00:00 |
| Some delayed mail still needs to be delivered. CIT anticipates that it should be delivered within the next day or two. | Some delayed mail still needs to be delivered. CIT anticipates that it should be delivered within the next day or two. | 2014-01-06 | 05:00:00 |
| Due to performance issues relating to the post-upgrade Office 365 administrative interface, it is taking longer than anticipated to stage and deliver the email affected by the forwarding disruption. We apologize for the delay and are continuing to work on completing the delivery of all affected email. | Due to performance issues relating to the post-upgrade Office 365 administrative interface, it is taking longer than anticipated to stage and deliver the email affected by the forwarding disruption. We apologize for the delay and are continuing to work on completing the delivery of all affected email. | 2013-12-24 | 05:00:00 |
| Efforts to process and deliver delayed email to affected alumni are continuing. | Efforts to process and deliver delayed email to affected alumni are continuing. | 2013-12-20 | 05:00:00 |
| Delayed mail is continuing to be processed and delivered to the affected alumni. | Delayed mail is continuing to be processed and delivered to the affected alumni. | 2013-12-19 | 05:00:00 |
| The issue began Nov. 18. We believe it has been resolved as of Dec. 18. Delayed mail is being delivered today, and affected alumni may receive it throughout the day. | The issue began Nov. 18. We believe it has been resolved as of Dec. 18. Delayed mail is being delivered today, and affected alumni may receive it throughout the day. | 2013-12-18 | 05:00:00 |
| Steps to fix the issue are underway. CIT is investigating the cause. | Steps to fix the issue are underway. CIT is investigating the cause. | 2013-12-16 | 05:00:00 |