Performance: Some Androids unable to connect to fac/staff email service (Office 365
Last Updated:
2013-12-11 05:00:00
Event:
2013-12-05 05:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Some Androids can't retrieve email. Affected users are advised to change a setting (see Read more) on their Android.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| This issue was related to the Office 365 upgrade that Microsoft did from Dec. 4-6. \n\nNow that the upgrade is complete, Android users who applied the workaround should update their settings to use the standard configuration:\nhttp://www.it.cornell.edu/services/guides/facstaff_email/mobile/android.cfm | This issue was related to the Office 365 upgrade that Microsoft did from Dec. 4-6. \n\nNow that the upgrade is complete, Android users who applied the workaround should update their settings to use the standard configuration:\nhttp://www.it.cornell.edu/services/guides/facstaff_email/mobile/android.cfm | 2013-12-11 | 05:00:00 |
| CIT is investigating. | CIT is investigating. | 2013-12-05 | 05:00:00 |
| If your Android device stops receiving mail please use the following steps to update your server information: \n\nGo to http://outlook.cornell.edu \n\nIn the upper-right corner of the window, click See All Options, then Account, then the small text "Setting for POP, IMAP and SMTP access."\n\nUse the server listed for IMAP connections as your server on your Android device. \n\nKeep these instructions for future reference as it is likely that this will happen again.\n\nCIT is continuing to investigate with Microsoft. | If your Android device stops receiving mail please use the following steps to update your server information: \n\nGo to http://outlook.cornell.edu \n\nIn the upper-right corner of the window, click See All Options, then Account, then the small text "Setting for POP, IMAP and SMTP access."\n\nUse the server listed for IMAP connections as your server on your Android device. \n\nKeep these instructions for future reference as it is likely that this will happen again.\n\nCIT is continuing to investigate with Microsoft. | 2013-12-05 | 05:00:00 |
| A web page explaining the setting change for Android is now available:\n\nhttp://www.it.cornell.edu/services/guides/facstaff_email/office365upgrade/android-pre.cfm\n\nCIT is continuing to work with Microsoft. | A web page explaining the setting change for Android is now available:\n\nhttp://www.it.cornell.edu/services/guides/facstaff_email/office365upgrade/android-pre.cfm\n\nCIT is continuing to work with Microsoft. | 2013-12-05 | 05:00:00 |