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Performance: Some e-list subscribers affected by Office 365 issues

Last Updated:
2013-11-26 00:00:00
Event:
2013-11-22 00:00:00
Status:
Closed
Brief Description:
E-lists
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
1,432 Cornell email accounts were temporarily blocked by Lyris from receiving e-list messages. This was triggered by the Office 365 issue over the weekend.



Timeline of Changes

Description Current Status Date Time
The Lyris blocks were removed as of Nov. 25, 10:30 am, and the affected accounts have been receiving e-list messages as usual since then. \n\nDuring the Office 365 issue, some Cornell accounts were bouncing back messages sent to them. When the Lyris server received these bounces, it put those accounts in the "hold" status, which instructs Lyris not to send messages to those accounts. 1,432 addresses were put in the "hold" status.\n\nThe status for those addresses was changed back to "normal" at 10:30 am on Nov. 25. \n\nE-list administrators can use the Lyris list manager interface to see what messages were sent between Nov. 22 at 2:15 and Nov. 25 at 10:30 am. They can get a sense for the effect by clicking on 'Reports', then 'Delivery Statistics', and looking at the number in the 'Fail %' column for the mailing of interest.\n The Lyris blocks were removed as of Nov. 25, 10:30 am, and the affected accounts have been receiving e-list messages as usual since then. \n\nDuring the Office 365 issue, some Cornell accounts were bouncing back messages sent to them. When the Lyris server received these bounces, it put those accounts in the "hold" status, which instructs Lyris not to send messages to those accounts. 1,432 addresses were put in the "hold" status.\n\nThe status for those addresses was changed back to "normal" at 10:30 am on Nov. 25. \n\nE-list administrators can use the Lyris list manager interface to see what messages were sent between Nov. 22 at 2:15 and Nov. 25 at 10:30 am. They can get a sense for the effect by clicking on 'Reports', then 'Delivery Statistics', and looking at the number in the 'Fail %' column for the mailing of interest.\n 2013-11-26 00:00:00