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Unplanned Outage: Mediasite video temporarily unavailable

Last Updated:
2013-11-12 00:00:00
Event:
2013-11-12 00:00:00
Status:
Closed
Brief Description:
Mediasite
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The Mediasite streaming and on-demand video service is temporarily unavailable. Recordings stored on the server are unaffected, but viewing them or streaming new video is not possible at present. Technicians are working on restoring service and are contacting individuals currently attempting to live-stream events.



Timeline of Changes

Description Current Status Date Time
Mediasite service has been restored. The issue was caused by one server in a load-balanced environment becoming inoperable, which in turn caused the load balanced service to become unresponsive. The server that was not functioning properly was removed from the environment, which resolved the issue. Mediasite service has been restored. The issue was caused by one server in a load-balanced environment becoming inoperable, which in turn caused the load balanced service to become unresponsive. The server that was not functioning properly was removed from the environment, which resolved the issue. 2013-11-12 00:00:00