Skip to main content

Performance: Duplicate reports issue in Pinnacle

Last Updated:
2013-11-08 00:00:00
Event:
2013-11-04 00:00:00
Status:
Closed
Brief Description:
Pinnacle
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Starting at the regularly scheduled time, some reports are running repeatedly in Pinnacle, the system that runs the monthly IT services report statement. The cause of this issue is still being investigated. The vendor has been notified and is working on the problem.\n\nWhile the issue is being worked on, to stop receiving email notifications, edit your scheduled reports and under "Email Notification," uncheck "Notify By Email" and clear any addresses in the "CC For Email" box.\n\nIf you have any questions, please email CITBillingOffice@cornell.edu or call 255-5500, option 3.



Timeline of Changes

Description Current Status Date Time
The issue has been resolved. We are evaluating options for preventing similar problems from occurring and will implement them once the best approach has been determined.\n\nFor anyone who turned off email notifications while the duplicates were being created, it is now safe to turn the notifications back on. To do so, edit scheduled reports and under "Email Notification," check "Notify By Email" and, if desired, enter additional addresses in the "CC For Email" box. The issue has been resolved. We are evaluating options for preventing similar problems from occurring and will implement them once the best approach has been determined.\n\nFor anyone who turned off email notifications while the duplicates were being created, it is now safe to turn the notifications back on. To do so, edit scheduled reports and under "Email Notification," check "Notify By Email" and, if desired, enter additional addresses in the "CC For Email" box. 2013-11-08 00:00:00
Staff are continuing to investigate the cause of the issue and work on possible solutions. Staff are continuing to investigate the cause of the issue and work on possible solutions. 2013-11-05 00:00:00