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Performance: Kaltura Service Performance Problem

Last Updated:
2013-11-05 00:00:00
Event:
2013-11-04 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Cornell’s Video On Demand and BlackBoard Kaltura services are currently experiencing issues with intermittent video uploads failing. Uploads are sometimes completing successful and other times are failing part-way through the upload process. \nAffected Services: Video On Demand, BlackBoard, and \nVideo Platform Service\n\n\n\nThe vendor has been notified of the issue and it is being investigated. At this time, only new uploads appear to be affected.



Timeline of Changes

Description Current Status Date Time
Vendor engineers reported the issue as resolved at approx 11:00 PM last night Vendor engineers reported the issue as resolved at approx 11:00 PM last night 2013-11-05 00:00:00
We are currently investigating this problem and will notify you with updates on this situation. We are currently investigating this problem and will notify you with updates on this situation. 2013-11-04 00:00:00
The vendor has been notified of the issue and it is being investigated. At this time, only new uploads appear to be affected. The vendor has been notified of the issue and it is being investigated. At this time, only new uploads appear to be affected. 2013-11-04 00:00:00