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Performance: Delivery interruption for a few Office 365 users 10/8

Last Updated:
2013-10-14 00:00:00
Event:
2013-10-08 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
A few Cornell Office 365 users did not receive mail for a varying period between 10 am Tues. 10/8 and the morning of Wed. 10/9. If you suspect you didn’t receive mail in that period, please contact the IT Service Desk.



Timeline of Changes

Description Current Status Date Time
CIT is continuing to work with Microsoft. If you suspect this issue affected you, please contact the IT Service Desk. Your information will help with troubleshooting. \n\nMail was being delivered again by the morning of Wednesday, October 9, for the few users known to be affected. However, these users have reported that they have not yet received the mail that should have been delivered during the period when the issue was occurring. CIT is continuing to work with Microsoft. If you suspect this issue affected you, please contact the IT Service Desk. Your information will help with troubleshooting. \n\nMail was being delivered again by the morning of Wednesday, October 9, for the few users known to be affected. However, these users have reported that they have not yet received the mail that should have been delivered during the period when the issue was occurring. 2013-10-10 00:00:00
Email delivery appears to have resumed. CIT is seeking information about more cases in order to better diagnose the issue and determine the scope. Email delivery appears to have resumed. CIT is seeking information about more cases in order to better diagnose the issue and determine the scope. 2013-10-09 00:00:00
CIT is investigating the issue with Microsoft. CIT is investigating the issue with Microsoft. 2013-10-08 00:00:00