Performance: Some Thunderbird etc. users seeing an error when sending mail
Last Updated:
2013-09-19 04:00:00
Event:
2013-09-11 04:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
A small number of users of non-Outlook email programs such as Thunderbird cannot send email because it is being blocked as spam. If this is happening to you, call the IT Service Desk (255-5500) for details about changing a setting.
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| The users known to be affected have been notified by email and given this guidance:\n\nIf you use Thunderbird:\n See this step-by-step guidance on what to change:\nhttp://www.it.cornell.edu/services/thunderbird/howto/troubleshooting_detail.cfm?id=258405\n\nIf you use another non-Outlook email program:\n Find and adjust the outgoing mail server setting. Look for something like "outgoing server" or "SMTP server". The setting you need to enter is smtp.cornell.edu.\n\nIf you're unable to make this change right away:\n Use Outlook Web App to send your messages:\nhttp://outlook.cornell.edu\n | The users known to be affected have been notified by email and given this guidance:\n\nIf you use Thunderbird:\n See this step-by-step guidance on what to change:\nhttp://www.it.cornell.edu/services/thunderbird/howto/troubleshooting_detail.cfm?id=258405\n\nIf you use another non-Outlook email program:\n Find and adjust the outgoing mail server setting. Look for something like "outgoing server" or "SMTP server". The setting you need to enter is smtp.cornell.edu.\n\nIf you're unable to make this change right away:\n Use Outlook Web App to send your messages:\nhttp://outlook.cornell.edu\n | 2013-09-12 | 04:00:00 |
| An estimated 90 individuals are affected. CIT will be communicating directly with them. The issue can be fixed by changing the outgoing mail setting from authusersmtp.mail.cornell.edu to smtp.cornell.edu. CIT will have documentation posted later today. | An estimated 90 individuals are affected. CIT will be communicating directly with them. The issue can be fixed by changing the outgoing mail setting from authusersmtp.mail.cornell.edu to smtp.cornell.edu. CIT will have documentation posted later today. | 2013-09-11 | 04:00:00 |