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Performance: Microsoft Outlook access (Office 365)

Last Updated:
2013-08-26 00:00:00
Event:
2013-08-26 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Microsoft has reported that some Outlook users in the Americas may be getting disconnected from Office 365. Affected users can use http://outlook.cornell.edu instead



Timeline of Changes

Description Current Status Date Time
Microsoft engineers have identified an issue where some users served from the Americas may be experiencing Outlook disconnects. Microsoft engineers are currently investigating the issue. Microsoft engineers have identified an issue where some users served from the Americas may be experiencing Outlook disconnects. Microsoft engineers are currently investigating the issue. 2013-08-26 00:00:00
Microsoft engineers are continuing their investigation. The issue seems to be caused by a load balancing problem. As a workaround, users can connect via Outlook Web App (http://outlook.cornell.edu). Microsoft engineers are continuing their investigation. The issue seems to be caused by a load balancing problem. As a workaround, users can connect via Outlook Web App (http://outlook.cornell.edu). 2013-08-26 00:00:00
Microsoft engineers have determined that the issue was caused by a load balancing problem and have rebalanced the load on the affected servers which mitigated impact. The issue was successfully fixed on Monday, August 26, 2013 at 4:30 PM UTC. Microsoft engineers have determined that the issue was caused by a load balancing problem and have rebalanced the load on the affected servers which mitigated impact. The issue was successfully fixed on Monday, August 26, 2013 at 4:30 PM UTC. 2013-08-26 00:00:00