Performance: Microsoft Outlook access (Office 365)
Last Updated:
2013-08-26 04:00:00
Event:
2013-08-26 04:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Microsoft has reported that some Outlook users in the Americas may be getting disconnected from Office 365. Affected users can use http://outlook.cornell.edu instead
CIT TDX ID:
Timeline of Changes
| Description | Current Status | Date | Time |
|---|---|---|---|
| Microsoft engineers have identified an issue where some users served from the Americas may be experiencing Outlook disconnects. Microsoft engineers are currently investigating the issue. | Microsoft engineers have identified an issue where some users served from the Americas may be experiencing Outlook disconnects. Microsoft engineers are currently investigating the issue. | 2013-08-26 | 04:00:00 |
| Microsoft engineers are continuing their investigation. The issue seems to be caused by a load balancing problem. As a workaround, users can connect via Outlook Web App (http://outlook.cornell.edu). | Microsoft engineers are continuing their investigation. The issue seems to be caused by a load balancing problem. As a workaround, users can connect via Outlook Web App (http://outlook.cornell.edu). | 2013-08-26 | 04:00:00 |
| Microsoft engineers have determined that the issue was caused by a load balancing problem and have rebalanced the load on the affected servers which mitigated impact. The issue was successfully fixed on Monday, August 26, 2013 at 4:30 PM UTC. | Microsoft engineers have determined that the issue was caused by a load balancing problem and have rebalanced the load on the affected servers which mitigated impact. The issue was successfully fixed on Monday, August 26, 2013 at 4:30 PM UTC. | 2013-08-26 | 04:00:00 |