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Unplanned Outage: Incoming email to Remedy

Last Updated:
2013-08-01 00:00:00
Event:
2013-08-01 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
We have received reports that incoming email to Remedy is not working.



Timeline of Changes

Description Current Status Date Time
The Remedy Administrator is currently investigating the problem. The Remedy Administrator is currently investigating the problem. 2013-08-01 00:00:00
The problem with incoming email to Remedy has now been escalated to the CIT Email Administration team and they are continuing to investigate the issue. We will provide further updates as we receive more information. The problem with incoming email to Remedy has now been escalated to the CIT Email Administration team and they are continuing to investigate the issue. We will provide further updates as we receive more information. 2013-08-01 00:00:00
Incoming email to Remedy is now being processed. There is a backlog that may take a while to catch up. Incoming email to Remedy is now being processed. There is a backlog that may take a while to catch up. 2013-08-01 00:00:00