Skip to main content

Performance: Some Cornell email being rejected by Hotmail, MSN, and Live.com

Last Updated:
2013-07-25 00:00:00
Event:
2013-07-24 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Email servers at hotmail, msn, and live.com are reported to be rejecting some email sent from Cornell addresses. CIT has taken steps to address the issue.



Timeline of Changes

Description Current Status Date Time
This issue has been resolved. Monitoring shows that Cornell mail is being regularly delivered to hotmail, msn and live.edu accounts, and no further reports of rejected mail have been received. This issue has been resolved. Monitoring shows that Cornell mail is being regularly delivered to hotmail, msn and live.edu accounts, and no further reports of rejected mail have been received. 2013-07-25 00:00:00
Beginning Tuesday, July 23, CIT has received multiple confirmed reports that email servers at hotmail, msn and live.com are rejecting a portion of outgoing email from Cornell University. Senders may receive an error message and their email may not be delivered to the recipients. \n\nOn the morning of Wednesday, July 24, CIT requested that these email services remove Cornell email servers from their spam blacklists. This process can take a number of hours to take effect. We also began routing outgoing email temporarily through substitute servers to avoid these blocks. Beginning Tuesday, July 23, CIT has received multiple confirmed reports that email servers at hotmail, msn and live.com are rejecting a portion of outgoing email from Cornell University. Senders may receive an error message and their email may not be delivered to the recipients. \n\nOn the morning of Wednesday, July 24, CIT requested that these email services remove Cornell email servers from their spam blacklists. This process can take a number of hours to take effect. We also began routing outgoing email temporarily through substitute servers to avoid these blocks. 2013-07-24 00:00:00