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Unplanned Outage: Intermittent Problem With One MediaSite Portal

Last Updated:
2013-07-15 00:00:00
Event:
2013-07-11 00:00:00
Status:
Closed
Brief Description:
MediaSite Service
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
The cit.webcast.video.cornell.edu MediaSite portal is intermittently unavailable. The issue is related to an authentication problem and a workaround is available.



Timeline of Changes

Description Current Status Date Time
The original functionality of the site has been restored and Shibboleth authentication is also functional. The original functionality of the site has been restored and Shibboleth authentication is also functional. 2013-07-15 00:00:00
The only Mediasite portal being impacted is cit.webcast.video.cornell.edu. The site itself and the data contained within the site’s database is intact. The issue is an intermittent authentication problem and is being worked on. The only Mediasite portal being impacted is cit.webcast.video.cornell.edu. The site itself and the data contained within the site’s database is intact. The issue is an intermittent authentication problem and is being worked on. 2013-07-11 00:00:00
It is possible to access the CIT Mediasite portal by browsing to https://cit.webcast.video.cornell.edu/Mediasite/Manage and entering valid NetID credentials. This will function as a workaround until the Shibboleth authentication functionality is repaired. It is possible to access the CIT Mediasite portal by browsing to https://cit.webcast.video.cornell.edu/Mediasite/Manage and entering valid NetID credentials. This will function as a workaround until the Shibboleth authentication functionality is repaired. 2013-07-11 00:00:00