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Unplanned Outage: Service Disruption ccc1-6500 - Loss of connectivity

Last Updated:
2013-07-05 00:00:00
Event:
2013-07-04 00:00:00
Status:
Closed
Brief Description:
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
From 7/4/2013 at 06:02 AM to 7:14 AM - Loss of off-net network connectivity to all building/services connected to ccc1-6500.\n\nA memory parity error occurred and the router did not automatically recover.\n\nList of services impacted: \nLoss of off-net network connectivity to building/services (listed below).\n\nThe following services were impacted:\nCUVPN\nAzzurroHD studio video stream\nVoIP telephony (partial)



Timeline of Changes

Description Current Status Date Time
On July 4, 2013 06:02 AM to 07:14 AM, the router, ccc1-6500, crashed due a hardware failure. This resulted in a loss of off-net network connectivity to all building/services attached to ccc1-6500. \n\nThe following services were impacted: \nCUVPN AzzurroHD studio video stream \nVoIP telephony (partial) \nLoss of data connectivity to these buildings: \n2084:Space Science\n1016:CCC; \n1015:MVR South\n1015w:MVR West \n1015e:MVR East \n2605:Toboggan Lodge\n1024:Bailey Hall \n2032:Savage Hall\n2029:Newman Lab \n2083:S.T. Olin \n2019:Baker Lab\n2082:Clark Hall \n2014:Rockefeller \n2639:Sailing Center\n2006:A.D. White \n1014:Weill Hall \n2081:Malott Hall\n1080:Kennedy Hall \n1019:Corson Mudd \n1022:Plant Science \n1028b:Bradfield Hall \n1028e:Emerson Hall \n1029:Fernow Hall \n1040:Rice Hall \n1070:Bruckner Lab \n1026:Warren Hall \n1025:Caldwell Hall \n2085:Wilson Lab \n3929:Fall Creek \n1027:Mann Library\n On July 4, 2013 06:02 AM to 07:14 AM, the router, ccc1-6500, crashed due a hardware failure. This resulted in a loss of off-net network connectivity to all building/services attached to ccc1-6500. \n\nThe following services were impacted: \nCUVPN AzzurroHD studio video stream \nVoIP telephony (partial) \nLoss of data connectivity to these buildings: \n2084:Space Science\n1016:CCC; \n1015:MVR South\n1015w:MVR West \n1015e:MVR East \n2605:Toboggan Lodge\n1024:Bailey Hall \n2032:Savage Hall\n2029:Newman Lab \n2083:S.T. Olin \n2019:Baker Lab\n2082:Clark Hall \n2014:Rockefeller \n2639:Sailing Center\n2006:A.D. White \n1014:Weill Hall \n2081:Malott Hall\n1080:Kennedy Hall \n1019:Corson Mudd \n1022:Plant Science \n1028b:Bradfield Hall \n1028e:Emerson Hall \n1029:Fernow Hall \n1040:Rice Hall \n1070:Bruckner Lab \n1026:Warren Hall \n1025:Caldwell Hall \n2085:Wilson Lab \n3929:Fall Creek \n1027:Mann Library\n 2013-07-05 00:00:00