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Performance: IMAP, POP email users unable to connect

Last Updated:
2013-06-24 00:00:00
Event:
2013-06-17 00:00:00
Status:
Closed
Brief Description:
Email
User Impact:
N/A
Workaround:
There is no workaround for this issue
Current Status:
N/A
Services Affected:
Full Description:
Individuals who use the IMAP or POP protocol for email are again having intermittent problems getting mail. Some automated processes, ticketing systems, and connections to group accounts from mobile devices are also affected



Timeline of Changes

Description Current Status Date Time
A permanent fix was applied and appears to be working. CIT is continuing to monitor closely to verify the issue is resolved. A permanent fix was applied and appears to be working. CIT is continuing to monitor closely to verify the issue is resolved. 2013-06-21 00:00:00
CIT has put a workaround in place until a permanent fix can be applied. \n\nIndividuals who are affected by the issue can temporarily use Outlook Web App (http://outlook.cornell.edu) to access their mail. CIT has put a workaround in place until a permanent fix can be applied. \n\nIndividuals who are affected by the issue can temporarily use Outlook Web App (http://outlook.cornell.edu) to access their mail. 2013-06-18 00:00:00
The affected connections use the imap.cornell.edu and pop.cornell.edu server addresses. \n\nCIT is working to fix the problem as quickly as possible.\n\n(This is a recurrence of the June 14 issue: http://www.it.cornell.edu/services/alert.cfm?id=2677) The affected connections use the imap.cornell.edu and pop.cornell.edu server addresses. \n\nCIT is working to fix the problem as quickly as possible.\n\n(This is a recurrence of the June 14 issue: http://www.it.cornell.edu/services/alert.cfm?id=2677) 2013-06-17 00:00:00